Please read our Customer Service Policies for details on Shipping Practices and Delivery, Refunds and Returns and Security and Privacy.
If you still have a question please email us at:
Email: info@goaustraliacard.com
- First Time User
- What is included in your Go Australia Card Membership
- Payments
- Shipping & Delivery
- Privacy & Security
- Returns & Refunds
- Where else can I purchase the Go Australia Card?
First Time User
What is the Go Australia Card?
The Go Australia Card, Australia’s No. 1 Travel Discount card, is an innovative travel product designed for today’s ‘Independent Down Under Traveller’. It is the only card of its kind and offers a vast and varied range of Australian products and services, at preferred rates.
Where can I use the Go Australia Card?
The Go Australia Card may be used in all regions, states and territories of Australia, wherever there is an advertised partner – all partners are listed on www.goaustraliacard.com
How long is the Go Australia Card membership valid for?
The Go Australia Card membership is valid for 12 full months from the month of purchase
When does the membership commence?
The membership commences from the month of purchase – for example, if you purchase the card in December 2004, it is valid until December 31 2005
Can I cancel my membership for a refund?
If you wish to cancel your membership, this must be done in writing no more than 14 days from the date of purchase, and a full refund for the card only will be issued (we regret that we cannot refund postage and handling fees). If the Go Australia Card has been used in the 14 days then we cannot refund the card.
Are any offers redeemable for cash?
No – all offers are as stated in the offer description for each of the products and services
Am I able to receive another card if I lose it or it is stolen?
If the card is lost or stolen, the member must notify Go Australia Card immediately, in writing, and must be able to supply details of the loss/theft if required.
Can I use it in conjunction with any other discount cards or offers?
No – the Go Australia Card may not be used in conjunction with any other offers or services
What happens if I have an emergency relating to the Go Australia Card?
If the matter may wait 24 hours, then email info@optusnet.com.au or if urgent call 61 2 9587 8800
If you have any other questions for the Go Australia Card team, please email info@goaustraliacard.com or call 61 2 9587 8800.
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What is included in your Go Australia Card Membership
More than three thousand products and services offering genuine savings are available to Go Australia Card members. The Go Australia Card also includes the added feature of doubling as an international PhoneAway™ calling card. Shipping & Delivery
To begin enjoying all that the Go Australia Card has to offer as soon as possible, simply fill in the form at www.goaustraliacard.com/join.asp and click the submit button. When the transaction has successfully processed, you will receive a confirmation of payment to the email address that you have provided.
Once you payment has been received, your Go Australia Card, catalogue and welcome letter will be posted via standard mail to your nominated address within 3 working days (within Australia) and 7 working days (International). If you require your card urgently, please contact the Go Australia Card team on info@goaustraliacard.com and we will endeavor to meet your requests where possible.
Go Australia Card takes all care when posting your card and regret that they cannot be responsible for cards lost in transit. In the event that your card does not reach you within the specified time frame, we will make every effort to assist in locating 'lost' postal items, however, cannot be responsible under any circumstances for the replacement of lost cards. TOP
Privacy & Security
Our privacy promise is that information given to us will only be used to enhance your shopping experience with the Go Australia Card, thus resulting in a more personalised service for you. We are fully committed to protecting your privacy.
Any personal information that you submit will be used simply to process your order and is protected by our secure server. We are not involved in the selling, trading or alternative unauthorised use of personal information. We promise that we will not pass on your personal details to any other organisations
It is our promise that there is nobody more important to us than you, and that we will provide you with absolute shopping privacy.
Go Australia Card wish to ensure that all of our customers may purchase their Go Australia Card with complete confidence online. We have taken every possible measure to give absolute security to our customers.
In the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. Under the conditions of your credit card, your bank cannot hold you liable for more than $50.00 of a fraudulent transaction.
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Returns & Refunds
In the event that you receive a defective or damaged product, we will refund the original product price and postage and handling fees via the original method of payment, if the defective item is received within 14 days. The 14 days will be calculated from 3 working days after posting (Australia) and 7 working days after posting (international).
Alternatively, if you request a replacement, we will dispatch your replacement item (subject to availability) once we receive the return, at our cost. Please note that all products that are found to be non-defective will incur the delivery costs of returning the item to Go Australia Card. Returns must be sent to:
Returns
Go Australia Card
PO Box 701
KOGARAH NSW 1485
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Where else can I purchase the Go Australia Card?
TOP
What is the Go Australia Card?
The Go Australia Card, Australia’s No. 1 Travel Discount card, is an innovative travel product designed for today’s ‘Independent Down Under Traveller’. It is the only card of its kind and offers a vast and varied range of Australian products and services, at preferred rates.
Where can I use the Go Australia Card?
The Go Australia Card may be used in all regions, states and territories of Australia, wherever there is an advertised partner – all partners are listed on www.goaustraliacard.com
How long is the Go Australia Card membership valid for?
The Go Australia Card membership is valid for 12 full months from the month of purchase
When does the membership commence?
The membership commences from the month of purchase – for example, if you purchase the card in December 2004, it is valid until December 31 2005
Can I cancel my membership for a refund?
If you wish to cancel your membership, this must be done in writing no more than 14 days from the date of purchase, and a full refund for the card only will be issued (we regret that we cannot refund postage and handling fees). If the Go Australia Card has been used in the 14 days then we cannot refund the card.
Are any offers redeemable for cash?
No – all offers are as stated in the offer description for each of the products and services
Am I able to receive another card if I lose it or it is stolen?
If the card is lost or stolen, the member must notify Go Australia Card immediately, in writing, and must be able to supply details of the loss/theft if required.
Can I use it in conjunction with any other discount cards or offers?
No – the Go Australia Card may not be used in conjunction with any other offers or services
What happens if I have an emergency relating to the Go Australia Card?
If the matter may wait 24 hours, then email info@optusnet.com.au or if urgent call 61 2 9587 8800
If you have any other questions for the Go Australia Card team, please email info@goaustraliacard.com or call 61 2 9587 8800.
TOP
What is included in your Go Australia Card Membership
More than three thousand products and services offering genuine savings are available to Go Australia Card members. The Go Australia Card also includes the added feature of doubling as an international PhoneAway™ calling card. Shipping & Delivery
To begin enjoying all that the Go Australia Card has to offer as soon as possible, simply fill in the form at www.goaustraliacard.com/join.asp and click the submit button. When the transaction has successfully processed, you will receive a confirmation of payment to the email address that you have provided.
Once you payment has been received, your Go Australia Card, catalogue and welcome letter will be posted via standard mail to your nominated address within 3 working days (within Australia) and 7 working days (International). If you require your card urgently, please contact the Go Australia Card team on info@goaustraliacard.com and we will endeavor to meet your requests where possible.
Go Australia Card takes all care when posting your card and regret that they cannot be responsible for cards lost in transit. In the event that your card does not reach you within the specified time frame, we will make every effort to assist in locating 'lost' postal items, however, cannot be responsible under any circumstances for the replacement of lost cards. TOP
Privacy & Security
Our privacy promise is that information given to us will only be used to enhance your shopping experience with the Go Australia Card, thus resulting in a more personalised service for you. We are fully committed to protecting your privacy.
Any personal information that you submit will be used simply to process your order and is protected by our secure server. We are not involved in the selling, trading or alternative unauthorised use of personal information. We promise that we will not pass on your personal details to any other organisations
It is our promise that there is nobody more important to us than you, and that we will provide you with absolute shopping privacy.
Go Australia Card wish to ensure that all of our customers may purchase their Go Australia Card with complete confidence online. We have taken every possible measure to give absolute security to our customers.
- We have created a secure transaction environment for commerce on the Internet. Our e-commerce system uses Secure Sockets Layer technology (SSL) to ensure your shopping experience is safe, sound and secure at all times
- SSL locks all information passed from you to goaustraliacard.com in an encrypted envelope. This makes it almost impossible to be intercepted by an unauthorised party, as long as your browser and local network support the use of encrypted data transmissions
- SSL is the system that is used by all reputable e-commerce sites. The industry standard for encryption technology, SSL is compatible with Netscape, Internet Explorer, AOL, Web TV and most other browsers
In the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. Under the conditions of your credit card, your bank cannot hold you liable for more than $50.00 of a fraudulent transaction.
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Returns & Refunds
In the event that you receive a defective or damaged product, we will refund the original product price and postage and handling fees via the original method of payment, if the defective item is received within 14 days. The 14 days will be calculated from 3 working days after posting (Australia) and 7 working days after posting (international).
Alternatively, if you request a replacement, we will dispatch your replacement item (subject to availability) once we receive the return, at our cost. Please note that all products that are found to be non-defective will incur the delivery costs of returning the item to Go Australia Card. Returns must be sent to:
Returns
Go Australia Card
PO Box 701
KOGARAH NSW 1485
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Where else can I purchase the Go Australia Card?
- Qantas Travel Centre Chifley Square
1 Chifley Square
SYDNEY NSW 2001
61 2 9951 4294
- Qantas Travel Centre Cairns
Cnr Shield & Lake Streets
CAIRNS QLD 4870
61 7 405 04054
- Qantas Travel Centre Melbourne
233 Collins Street
MELBOURNE VIC 3000
61 3 8696 2843
- Qantas Travel Centre Brisbane
247 Adelaide Street
BRISBANE QLD 4000
61 7 3238 2892
- Qantas Travel Centre Perth
Central Park Travel Centre
55 William Street
PERTH WA 6000
61 8 9225 8258
- Sydney Visitors Centre
106 George Street
THE ROCKS
61 2 9240 8786
- Sydney Visitors Centre
33 Wheat Rd
DARLING HARBOUR NSW 2000
61 2 9240 8788
- Thrifty Car Rental
75 William Street
KINGS CROSS NSW 2011
61 2 8374 6177
- Thrifty Car Rental
Terminal Building
Sydney International Airport
(Kingsford Smith Airport)
61 2 9582 1722
- Travellers Information Centre
Cnr Pitt and Eddy Ave
Central Station
SYDNEY NSW 2000
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